Foxy Lifestyle is an online e-commerce shop specializing in clothing and apparel. We are committed to ensuring customer satisfaction with every purchase. To maintain the integrity of our service and provide clarity, we have established the following return policy:

Return Policy Conditions:

1. Exact Product Variant: If a customer receives the exact variant of the product ordered, returns are not applicable.
2. Damaged Products: If a product is found to be damaged due to a production error, the customer may return it. However, the issue must be verified by the delivery person in coordination with our Sales team.
3. Incorrect Product: If a customer receives the wrong product, they are entitled to return the parcel.
4. Dissatisfaction with Product Quality: If a customer is not satisfied with the quality of the purchased product, they may return it with the assistance of the delivery person.
5. Fraudulent or Dangerous Behavior: If a customer is deemed to be engaging in fraudulent or dangerous behavior that could harm Foxy Lifestyle or its partners, we reserve the right to immediately return the products to our facility.

Automatic Return to Facility:

1. Customer Unavailability: If the customer is unavailable at the specified location, the order will be automatically returned to our facility. No refunds will be issued in this case. However, upon request, the customer may have the delivery location changed.
2. Delayed Delivery: If a customer delays accepting the delivery for more than three days, the order will be returned to our facility. No delivery charge refunds will be provided. Customers may request a new delivery within two days of the cancellation without being charged for the items again. If the request is not made within this timeframe, the customer must place a new order.
3. Order Cancellation During Delivery: If a customer cancels an order while it is in transit, no refunds will be issued.

Future Orders and Return Policy:

• Advance Payment Requirement: If a customer returns any product, future orders from Foxy Lifestyle will require an advance payment of 20% to 50%.
• Frequent Returns: If a customer returns more than two orders, they will be required to pay 100% upfront for next 3 future purchases.

We appreciate your understanding and cooperation in adhering to our return policy. We recommend you to check our Refund Policy & Exchange Policy. For any queries or assistance, please contact our customer service team.

At Foxy Lifestyle, we strive to provide high-quality products and excellent customer service. Our refund policy is designed to ensure transparency and fairness for all our customers. Please review the following guidelines regarding refunds:

Refund Conditions:

1. Returned Products or Partial Returns:
   • For returns due to exact product variant matches, damaged products, or incorrect products, a refund will be issued for the returned order amount.
   • The refund will be limited to the cost of the items and delivery charges only, other charges or amount might not be applicable for the refund.
2. Dissatisfaction with Product Quality:
   • If a customer is not satisfied with the quality of the purchased product and returns it, only the amount paid for the items will be refunded.
   • Delivery charges will not be refunded.
3. Fraudulent or Dangerous Behavior:
   • In cases where returns are made due to fraudulent or dangerous behavior as determined by Foxy Lifestyle, no refund will be applicable.
4. Automatic Returns:
   • No refunds will be issued for orders that are automatically returned due to customer unavailability, delayed delivery, or cancellation during the delivery process.

Refund Policy for Future Orders:

• Advance Payment Requirement:
  • If a customer is required to make an advance payment for a future order and subsequently returns the order, the advance payment amount will not be refunded.
• Frequent Returns:
  • For customers who have returned more than two orders and are required to pay 100% upfront for future orders, no refunds will be provided if these orders are returned.

We hope this policy provides clarity on our refund process. We recommend you to check our Return Policy & Exchange Policy. For any further assistance or questions regarding refunds, please contact our customer service team.

At Foxy Lifestyle, we are committed to ensuring customer satisfaction by offering a straightforward exchange process for eligible orders. Please review our exchange policy to understand the terms and conditions under which exchanges are permitted:

Exchange Conditions:

1. Timeframe for Exchanges:
   • Customers can request an exchange within 3 days from the delivery date.
2. Eligible for Exchange:
   1. Wrong Variant: If a customer receives a product in a variant that was not ordered, they are eligible to request an exchange.
   2. Damaged Products: If a product arrives damaged due to production errors or shipping, customers may request an exchange.
   3. Incorrect Products: If the product received is not the one ordered, customers can apply for an exchange.

To initiate an exchange under these conditions, customers must contact our Sales Team for assistance.

Ineligible for Exchange:

1. Dissatisfaction with Product Quality: Products cannot be exchanged if the customer is dissatisfied with the quality of the purchased product.
2. Fraudulent or Dangerous Behavior: No exchanges will be allowed for customers identified as engaging in fraudulent or dangerous behavior.
3. Automatic Returns: Orders that are automatically returned due to customer unavailability, delayed delivery, or cancellation during the delivery process are not eligible for exchange.
4. Future Orders with Returns: Customers who have returned items from previous orders will not be eligible for exchanges on future orders, except if those future orders fall under the conditions of receiving a wrong variant, damaged product, or incorrect product.

We hope this policy provides a clear understanding of our exchange process. We recommend you to check our Return Policy & Refund Policy For any questions or to initiate an exchange, please contact our Sales Team promptly.