Policy Book
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Policy Book
Learn about our official terms. We are fully transparent with our customers. Please check our policies, terms & conditions and our guidelines.
Foxy Lifestyle is committed to delivering your orders safely and efficiently. Please review our delivery terms to understand the process and expectations for receiving your products:
Home Delivery:
- Availability:
- Home delivery is available throughout Bangladesh.
- Delivery Process:
- All deliveries will be made to your doorstep.
- For home deliveries, we collaborate with our trusted delivery partners, including Steadfast Courier, Pathao Courier, and RedX Courier.
- Delivery Partners:
Partnered Marketplace Orders:
- Orders from our partnered marketplaces will be delivered according to the respective marketplace’s delivery terms and conditions.
Delivery Timeframes:
- Standard Delivery:
- Standard deliveries typically take 3 to 5 days.
- In rare cases or due to unusual circumstances, delivery can take up to a maximum of 7 days.
- Partnered Marketplace Deliveries:
- Deliveries of partnered marketplace orders can take 5 to 10 days or according to their specified delivery timeframe.
Dispatch Notification:
- Once your product has been dispatched from our facility, you will receive a notification via message or email. Additionally, the assigned delivery partner will also send a notification via message or email.
Tracking Your Parcel:
- You can track your parcel using the tracking link provided by the assigned delivery partner. Please check your message or email inbox for updates from the delivery partner.
Order Pickup:
- If you prefer to pick up your order, please book through our Sales Team.
- You can pick up your parcel from our location within the specified time frame.
- We will hold parcels for pickup for a maximum of 5 days. After this period, unclaimed parcels may be returned to our inventory.
For any questions or further assistance regarding deliveries, please contact our customer service team.
At Foxy Lifestyle, we understand that there may be occasions when you need to cancel your order. To facilitate this process, we have outlined our cancellation policy to ensure transparency and a smooth experience for our customers:
Cancellation Conditions:
- Eligibility for Cancellation:
- Orders can only be canceled if the product has not yet been dispatched for delivery.
- Once the order is in transit, cancellation will no longer be possible. You will receive a message or email notification to your provided contact details when your order has been dispatched and is on its way.
- Cancellation During Transit:
- If you attempt to cancel an order while it is already in transit, the request will be treated as a return, and the return policy will apply.
- Refund for Cancellations:
- If you successfully cancel your order before it is dispatched for delivery, a full refund will be processed for the amount paid, including any delivery charges.
- Cancellation Request Process:
- To initiate a cancellation, you must contact our Sales Team and provide a reason for your cancellation request.
- Our Sales Team will process your cancellation within 12 to 24 hours of receiving your request.
We aim to provide excellent customer service and accommodate cancellations whenever possible within these guidelines. For any questions or to request a cancellation, please reach out to our Support Team.
At Foxy Lifestyle, we offer multiple payment options to provide a convenient shopping experience for our customers. Please review our payment terms to understand the available methods and our policies:
Payment Methods:
- Cash Payments:
- We accept cash payments upon delivery.
- Online Transactions:
- Bank Transfer: Customers can make direct transfers to our bank account.
- Digital Wallets: We currently accept payments through the following digital wallets:
- bKash
- Nagad
- Rocket
- We are continuously working to integrate more online payment methods to enhance your shopping experience.
Privacy of Payment Transactions:
- All payment transactions between the customer and Foxy Lifestyle are confidential and will remain private.
- We will only disclose payment information if requested by legal authorities in accordance with the law. For more information, please refer to our Privacy Policy.
Refund Policy:
- Please refer to our Refund Policy for detailed information regarding refunds for returned products or canceled orders.
If you have any questions or need assistance with your payment, please contact our customer service team.
At Foxy Lifestyle, we utilize both paid and free assets from the internet to enhance our business and provide a rich customer experience. We also feature content created by various artists, giving due credit and acknowledgment to their contributions.
Use of Content:
- Sourced Assets: We use a combination of paid and free assets available on the internet. All assets are utilized in accordance with their respective licenses and terms of use.
- Artist Contributions: When using content created by artists, Foxy Lifestyle ensures that proper credit is given to acknowledge their work and contributions.
Protection of Content:
- Prohibited Actions: Any unauthorized copying, reproduction, or monetization of Foxy Lifestyle’s content by third parties is strictly prohibited. If another party directly copies and pastes our content and monetizes it without permission, Foxy Lifestyle reserves the right to take legal action.
- Unauthorized Use and Distribution: If any third party sells, uses, or repurposes our public content without our explicit consent or uses it for their personal or commercial agendas, Foxy Lifestyle retains the right to pursue legal action to protect its intellectual property.
We are committed to respecting the intellectual property rights of others and expect the same in return. For any questions regarding our content policy, please contact us directly.